AI News

Using AI to Track How Customers Feel In Real Time This isn’t merely about quicker email replies but also includes the agility in adapting to new consumer complaints or market disruptions. As for personal values, it’s not just about environmental…

Companies using generative AI in CX "The oldest Gen Zers are turning 24 this year. As this generation ages and moves into careers, their spending power will only grow — and their brand loyalties are being formed now," said Reznik.…